Sectors 2016-12-08T11:04:29+00:00

services-header

Aecus works in a variety of Industry Sectors, which are highlighted here. We have provided illustrative examples of work we have done in these sectors, but this represents a small part of the range of work we do. If you have any questions about the sectors we work in then please email holly.nicholson@aecus.com

The last few years have seen almost unprecedented turbulence in the Banking and Capital Markets Sectors. A combination of business and regulatory pressures have resulted in both a cost and quality focus on back office and operational services. We have worked with major organisations to help them get the most out of their sourcing arrangements.

Examples of our work include:

  • Major UK Retail Bank –  We have provided guidance on a range of sourcing strategy issues, including Finance BPO (sole-sourced), back office shared services strategy, knowledge process outsourcing and transaction processing strategy. We played a critical role in helping the bank divest its Irish operations, helping to structure and negotiate outsourcing agreements for both business processes (including loan administration) and supporting IT. The result was that the critical divestment could proceed on schedule.
  • Major UK Building Society – As part of a Group Transformation programme, Aecus built the Strategy to outsource the majority of the Building Society’s Application Development and Maintenance function. We assessed the ‘Outsourcing Readiness’ of all applications, and provided a multi-year roadmap with associated Risks and a mitigation plan. Based on the new Operating Model in an Outsourced environment, we also designed an appropriate ‘Retained Organisation’ structure. The result was a clear, structured and optimised plan to outsource and reduce costs.
  • Global Investment Bank – Aecus developed and delivered a two day “Making Shared Services Work” training workshop for a major German investment bank. Its focus lay in maximising the effectiveness of offshore finance and accounting processing centres by bringing together the offshore and onshore teams and helping them to work more effectively together. The workshop was delivered in major bank locations around the world. The result was significantly improved service delivery and effectiveness.

Please contact Rick Simmonds for more information on rick.simmonds@aecus.com

The speed of change in the consumer goods sector has been extraordinary. New products, new markets, new channels, and all the time a relentless focus on cost control as competition intensifies. We have a long track record of helping major organisations structure the sourcing arrangements which are right for them – cost-effective and flexible, to meet the needs of an ever-changing market.

Examples of our work include:

  • Global FMCG Organisation –  Aecus benchmarked this client’s global F&A outsourcing contracts, delivered by two major BPO suppliers and covering c2,500 FTEs. The objective was to assess value for money and inform the end-of-term strategy (renewal / renegotiate versus re-tender). We benchmarked each contract on several levels: pricing, service levels, contract terms, and process scope. We subsequently assisted in the re-tendering process and in the contract negotiations. The result was restructured contracts, cost savings and improved service.
  • Global Paper Products Organisation – Aecus conducted an “end of term options” review of 4 major global outsourcing deals covering IT, Finance & Accounting, HR and Procurement. The result was a clear, data-driven assessment of the options for the client, and a roadmap for addressing them.
  • Global Drinks Manufacturer –  Aecus assessed sourcing options for an existing SSC located in Central Europe and related retained activities in Latin America, Asia and EMEA. As a result a combination of outsourcing and in-house regional SSCs was recommended, and an implementation plan developed. We then assisted with the tendering process and negotiation of the contract with a major supplier. The result was a cost-effective and sustainable hybrid outsource-captive global delivery capability.

Please contact Paul Morrison for more information on paul.morrison@aecus.com

The competitive and regulatory environment continues to be challenging for the major players, who are balancing environmental and regulatory issues with supply chain security, consumer concerns and fierce competition. IT and back office services need to be both cost-effective and flexible to support these demands. We work with key players in the sector to ensure that their sourcing arrangements meet their needs.

  • Global Downstream Energy Company – We helped to define and document the requirements for a global back-office shared services operation to serve this company’s needs in a range of diverse locations around the world. The model defined was a hybrid outsource / captive model, covering Finance & Accounting, HR & Payroll, Procurement and new ERP systems. We managed the process of selecting an integrator / outsource supplier to drive delivery. The result has been a clear roadmap for delivery of significant service and cost benefits.
  • Major UK Energy Company – We managed the procurement / sourcing process for outsourcing Finance & Accounting in the UK. This included developing the RFP, short-listing suppliers and supporting the final contract negotiation and subsequent transition. We also supported the extension of the deal to North America. The result was a robust deal with an Indian BPO provider which delivered significant cost savings.

Please contact Andy Kitcher for more information on andy.kitcher@aecus.com

Regulatory pressure, need for product innovation, and pressure on margins means that efficient and flexible back office and operational services have become even more critical to maintaining profitability. We have worked with a range of major insurers to ensure that their sourcing arrangements continue to meet their needs.

Examples of our work include:

  • Global Swiss Insurance Company – Aecus were engaged to help the client renegotiate a global Finance & Accounting outsourcing arrangement. The current arrangement was with a major BPO supplier and was in its 4th year. We benchmarked the price and service and concluded that there was a significant gap between the current deal and the market. We then helped the client to restructure and renegotiate the deal. The result was a deal which was in line with latest market best practice, including significant cost reductions.
  • Major UK Insurance Company – The relationship between the client and its major ITO supplier was perceived not to be productive or optimal. Aecus was commissioned to review the situation and propose a ‘Relationship Optimisation Plan’. We conducted a series of workshops with the client, supplier and finally jointly to understand and agree the issues, root causes and arrive at an Action Plan clearly setting out immediate and longer term goals activities that would improve the quality of the relationship. The result was a jointly agreed action / remediation plan.
  • Leading UK Motor & Household Insurance Company – We helped to restructure and renegotiate a multi-tower ITO deal which was in Year 5 of a 10 year term and had become out of line with the client’s needs. We carried out a benchmark of the price and service, and then worked with both the client and the supplier to restructure the deal. The result was a fit for purpose contract and significant cost savings.

Please contact Rick Simmonds for more information on rick.simmonds@aecus.com

The life sciences industry faces increasing pressures across the sector. Increased regulation, the need to innovate and personalise products and services, and ongoing cost and pricing pressures all contribute to a challenging environment. And increased globalisation and competition from emerging economies is exacerbating these pressures in Europe. We have worked with many of the major pharmaceutical players to establish sourcing strategies and arrangements which help them support the business effectively during these challenging times.

Examples of our work include:

  • Global Swiss-based Pharmaceutical Company – Our client’s primary objective was to substantially reduce the cost of its transactional Finance &Accounting activities, initially in Europe and Asia whilst maintaining or improving current service levels.
    The assignment involved determining scope, a business case and risk assessment prior to engaging in SLA development, a comprehensive tendering process, contract negotiations and transition to two shared service centres. Aecus also provided training to the client’s new Contract Manager.
    The result is that the client has a robust outsourcing contract in place and is now receiving services from supplier centres in Eastern Europe and China with substantially reduced run rate costs.
  • Global Healthcare Products Company – We were engaged to review the future options for an onshore captive IT centre. This included assessing whether there was a case for offshoring, outsourcing or divestment. The results were TBC.
  • Global Dutch-based Pharmaceutical Company – We were engaged to benchmark, assess and make recommendations for improving our client’s major Finance & Accounting outsourcing deal. We assessed the pricing, service and overall fitness for purpose. The result was that the client was able to make significant improvements to the deal, including cost reductions.

Please contact Peter Scott for more information on peter.scott@aecus.com

Globalisation continues to be a key issue for the manufacturing industry – where to locate to design, build and service products for optimal production and proximity to growing markets. We have worked with leading manufacturers to ensure that their IT and business operations are optimally sourced to support the business to make the most of market opportunities.

Examples of our work include:

  • Major Japanese Global Engineering Group – Providing Subject Matter Expertise in the selection of an F&A provider for Finance operations in Europe and Asia comprising 240 to 800 FTE. This covered the evaluation of three leading suppliers’ Chinese and Philippine centres proposed for Asian delivery.
  • Major Scandinavian Manufacturer – Aecus managed a full competitive process involving four Tier 1 outsourcing suppliers for this pan-European F&A deal (26 countries). We achieved a significant reduction in operating costs of 30% over the lifetime of the deal. At end of term, we were re-engaged to benchmark and renegotiate a new deal with the incumbent.
  • Global Industrial Manufacturer –  To select and contract with an outsourcing supplier to provide Infrastructure End User Computing (EUC), SIAM and Managed Printing services for this major Sweden-based manufacturer, with a particular focus on BYOD and Mobility capabilities. In doing this we worked closely with the client and seven potential suppliers to define the requirements and the best solution, assess transition and transformation options and timescales. We assisted the client through RFI, RFP and BAFO stages working with a global team covering 70+ countries and 150+ locations.

Please contact John Sheridan for more information on john.sheridan@aecus.com

We work across the public sector – for central government, local government, transport, health, regulators and education. We focus on one thing – effective sourcing of critical services. We have extensive experience of public sector procurement processes, and programme management approaches, and can work effectively to support complex programmes with multiple stakeholders.

Examples of our work include:

  • Non-departmental government bodies –  In line with the government’s transformational agenda, this group of non-departmental government bodies were tasked with transforming their back-office activities by the creation of shared services. Aecus supported the initial Design Phase of the project and were then retained through Build and into the Implementation Phase. We provided end-to-end process support including programme management, change management, transition/migration and technical support.
  • Large local authority – Aecus was contracted to review the existing SAP implementation to enable efficient Shared Services across this County Council. The scope of Aecus’s work quickly expanded to include overall programme delivery of BDR – the objective of which was to save £50 million in costs over a 2 year period. As ERP and Shared Services experts, Aecus provided full programme management and subject matter expertise for the BDR.

Please contact Tim Lloyd for more information on tim.lloyd@aecus.com

The retail sector has been under increasing pressure during the downturn. Consumer spending is down. Commodity costs have risen. Environmental issues are increasingly important. And new channels and consumer behaviours require an agile and effective response. We have worked with leading retailers to ensure that their IT and business operations are optimally sourced to support the business through these channels.

Examples of our work include:

  • Major UK Supermarket – Aecus worked collaboratively with the client to develop a new target operating model for in-scope functions in Finance & HR. We managed stakeholder alignment between internal and external functions and worked to define project objectives. We ultimately oversaw the end-to-end BPO process including development of the market ready RFP, initial suppler identification, down selection and appointment and created a BPO implementation roadmap.
  • Top Highstreet Retailer – Aecus supported the client in retendering two Corporate IT Infrastructure support contracts and built a Total Cost of Ownership model in order to fully evaluate their financial Business Case. We provided advice and support in the definition of Service Integration and Management (SIAM) and reviewed contract schedules, ensuring they were fit for purpose.
    Aecus worked closely with the IT management team to understand the existing thinking , the client environment and the current IT supplier landscape. The resultant service definitions and business case ultimately brought about a sea change in the client thinking and objectives for the project, which launched a much larger programme of change.
  • UK’s largest hospitality company – Aecus was engaged to advise the client through the entire process of sourcing a Supplier for provision of Outlet IT Service Desk services. Aecus leveraged market experience to identify a shortlist of credible Suppliers, authored the RFPs, and managed the supplier selection process culminating in contract preparation in signatures. Aecus’s advice enabled the client to move from initial Supplier short listing through to deal signing within a challenging timeframe of 5 months. Aecus managed a best of breed selection process for each of these three functions, to maximise fit to functional requirements. Aecus assisted with the entire process including supplier shortlisting, RfP preparation, site visits, proposal evaluation, solution workshops and contracting.

Please contact Tim Lloyd for more information on tim.lloyd@aecus.com

We work across this sector for major telcos and for the news and creative media.The unique demands of our clients need to be reflected in sourcing arrangements which are tailored to their service needs. We work with our clients to ensure that their shared services and outsourcing arrangements reflect these unique needs.

Examples of our work include:

  • Global Media and Entertainment Company – Aecus was asked to do a review of the client’s Master Service Agreement by using our Contract Evaluation Tool and provide a report with respective findings, conclusions and recommendations. We assessed how the key terms compared to best practice, the favourability and sustainability of the relationship and then compared service charges to current market rates. Using our Business Case Tool we identified potential savings of £5m – £11m if contract charges were re-negotiated within benchmark range for similar deals.
  • Multinational telecommunications company – Aecus reviewed the existing relationship between the client and their Applications Management and Development supplier and put in place an improvement plan to address shortcomings. We re-negotiated the Framework Agreement, Contracts and Schedules to ensure they supported what the client wanted to buy from the supplier.

Please contact Andy Kitcher for more information on andy.kitcher@aecus.com

We work across this sector for major telcos and for the news and creative media. The unique demands of our clients need to be reflected in sourcing arrangements which are tailored to their service needs. We work with our clients to ensure that their shared services and outsourcing arrangements reflect these unique needs.

Examples of our work include:

  • Global Media and Entertainment Company – Aecus was asked to do a review of the client’s Master Service Agreement by using our Contract Evaluation Tool and provide a report with respective findings, conclusions and recommendations. We assessed how the key terms compared to best practice, the favourability and sustainability of the relationship and then compared service charges to current market rates. Using our Business Case Tool we identified potential savings of £5m – £11m if contract charges were re-negotiated within benchmark range for similar deals.
  • Multinational telecommunications company – Aecus reviewed the existing relationship between the client and their Applications Management and Development supplier and put in place an improvement plan to address shortcomings. We re-negotiated the Framework Agreement, Contracts and Schedules to ensure they supported what the client wanted to buy from the supplier.

Please contact Andy Kitcher for more information on andy.kitcher@aecus.com

We work across this sector, including tour companies, airlines, and train operators. We understand the unique demands of the sector, and have extensive experience of working with outsourcing suppliers who have a track record of delivering in this environment.

Examples of our work include:

  • International Leisure and Travel Group – The client outsourced its 150 FTE F&A operations on a sole source basis. This was to ensure quick implementation and simplify a forthcoming merger. We assisted on all contractual matters and negotiations using our benchmark capability, and helped develop service levels/performance metrics. We also produced an Operational Guide for new process owners in the retained function.
  • British Global Travel Company – Aecus undertook a commercial and operational review of this multi-service deal (450 FTE in F&A). A number of opportunities in respect of commercial management were identified; in particular an annual saving of over 10% of the F&A service charge through increased far-shore service provision. Recommendations were also made to strengthen the retained organisation’s capability to manage the deal, and to embed a continuous improvement programme.
  • Global Tourism Company – Our client had already investigated the opportunity to outsource Finance & Admin and HR by off-shoring the bulk of the activity to India but wanted help with selecting a preferred provider. Aecus helped the client develop a clear statement of requirement and incorporate this into a comprehensive Request for Proposal (RFP) document. We ran a series of workshops involving both client and provider teams, enabling the client to gauge the issues of working together and understand the cultural fit of each of the providers. Aecus assisted throughout the selection process in both solution and commercial areas. Opportunities for significant improvement in the original proposals were identified.

Please contact Paul Morrison for more information on paul.morrison@aecus.com

Healthcare delivery is being constantly challenged by political and environmental changes, changing demographics and innovation. We understand that balancing efficient, effective and safe services against political pressure to reduce cost is imperative; healthcare organisations are looking to improve patient outcomes from an improved financial structure.

We focus on Clinical Support Services, particularly Pathology Services, but also including Radiology and Pharmacy.

We have extensive experience in delivering solutions that balance clinical, operational, research and academia demands, breaking down professional barriers and typical work practices.

Examples of our work include:

  • Feasibility study – UCLPartners Academic Health Science Partnership wanted to develop an operating model to maximise the efficiency and value of the pathology services they provide. Aecus were selected to develop the business case, target operating model and implementation plan for an innovative, future proofed solution for seven NHS trusts.
  • Contracting – following options analysis of potential delivery models with key stakeholders within King’s College Hospital NHS Foundation Trust, Aecus structured and negotiated a ground-breaking public private partnership that combined commercial and business management acumen to the Trust’s portfolio of clinical, diagnostic and R&D skills to enable the resultant joint venture with Guy’s and St Thomas’ and Serco to go to market.
  • Contracting – commercial advisors to, and project management of, an OJEU procurement for University College London Hospitals NHS Foundation Trust, Royal Free London NHS Foundation Trust and North Middlesex University Hospital NHS Trust concerning both the formation of a joint venture and agreements for pathology service delivery to the trusts and a private provider. The resultant joint venture, Health Services Laboratories LLP, will be one of the largest pathology providers in the UK.
  • Bid management – assisted a Trust in successfully responding to a procurement process to commission pathology services across the East of England; a project with the strategic driver of implementing the recommendations in the Carter Report and QIPP programme. Provided similar expertise to a bidder in the East and West Midlands pathology reconfiguration project.
  • Benchmarking – using a range of data sources to provide quantitative benchmarks and qualitative measures Aecus provided a detailed analysis and critique of the pathology services provided by an NHS Trust.
  • Carter Report – Aecus were selected to provide overall programme management of the Carter Review of pathology services, as well as to provide specific expert support on the available options for the delivery of pathology specific IT systems. Lord Carter of Coles recommended consolidation of NHS Pathology services in England into 10- 15 centres.

Please contact Meryl Grainger for more information on meryl.grainger@aecus.com.